mines game Privacy Policy

What We Collect and Why It Matters

1. Information We Collect

When you register and use mines game, we collect certain personal information to provide you with a safe, smooth, and personalised experience on our platform. The types of information we collect include your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. Device and usage data — including your IP address, browser type, operating system, and pages visited — are collected automatically to help us improve platform performance and detect suspicious activity. All information collected is used solely for the purposes described in this Privacy Policy and is never sold to third parties.

2. How We Use Your Information

Your personal data is used to verify your identity and ensure that only eligible Filipino players aged 21 and above can access the platform, in compliance with Philippine gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about your transactions — we do not send unsolicited marketing messages without your consent. Financial data is processed to handle your PHP deposits and withdrawals securely and to comply with anti-money laundering (AML) obligations required under Philippine law. Usage data helps us analyse platform performance, fix technical issues, and improve the overall experience for players across mobile and desktop. We may also use aggregated, anonymised data for internal research and reporting purposes, where no individual player can be identified from the results.

3. Cookies and Tracking Technologies

mines game uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and bet placement. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement — these are collected in aggregate and do not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit some platform functionality. By continuing to use the mines game platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes — your data belongs to you. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud hosting providers; all such partners are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law or to protect the rights and safety of our players and the platform. If mines game undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will never disclose your data in a way that is inconsistent with this Privacy Policy without your explicit consent.

5. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the mines game platform is encrypted using Secure Socket Layer (SSL) technology, ensuring that your login credentials and financial details remain private during transmission. Access to personal data within our organisation is restricted to authorised personnel only, and all staff who handle player data are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. Despite these measures, no online platform can guarantee absolute security; if you suspect any unauthorised access to your account, please contact our support team immediately and change your password without delay.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum of five years following account closure, as required by anti-money laundering regulations applicable to gaming operators in the Philippines. If you request the deletion of your account, we will remove or anonymise your personal data from our active systems within a reasonable timeframe, except where retention is required by law. Anonymised and aggregated data that cannot be linked back to any individual may be retained indefinitely for analytical and reporting purposes. You may request information about the specific retention periods applicable to your data by contacting our support team through the details provided on our FAQ page.

7. Your Rights as a Player

As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data in a portable format. You may also request corrections to any inaccurate or incomplete information in your account at any time by updating your profile or contacting our support team. If you believe that your data is being processed unlawfully or that we have retained it longer than necessary, you have the right to request its deletion, subject to our legal retention obligations. You have the right to withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings. To exercise any of these rights, please visit our FAQ page for guidance on how to submit a data request, and we will respond within a reasonable timeframe.

8. Changes to This Privacy Policy

mines game reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify registered players via email or an in-platform notification where appropriate. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so that you are always informed about how we handle your personal information. If you have any questions or concerns about this policy or how your data is handled, please visit our FAQ page for further assistance.